Regardless of the reason, items purchased on Cartellyfestyle.com can be returned for a refund within 30 days of purchase.
Return Conditions:
- Returned items must be unworn, unwashed and have all labels attached.
- Except for wrong item(s) shipped, no refund will be issued on shipping charges. You are required to pay the costs for returning the item to Cartel Lyfestyle. Cartel Lyfestyle is not liable for any loss or damage to the item during transit.
*For all returns and exchanges, we highly recommend you ship the merchandise using a service that provides you with a tracking number and insurance.
Instructions for Returning Items:
- Send an email to [email protected] within 30 days of purchase.
- In the email include your preferred contact information, details of
the item you wish to return, and the order number for the purchase. You
will receive a Return Confirmation email to be included in your return
shipment.
- Include a printout of the Return Confirmation. A return address will be provided for shipment.
- After inspecting the returned items, we will email you details of the refund.